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 • If you are using the “ioGiant WiFi” app, please go to Tools > Routing Settings > WiFi Name & Password

 • If you are using a web browser, please go to WiFi Settings >  WiFi Name & Password

Then change the SSID and password of your network and click Save.

 • Make sure your router is powered on.

 • Try with another Wi-Fi device to double-check.

 • Please make sure you have not selected to “Hide” your SSID (wireless network name). In this case, please use an Ethernet cable to connect a computer to the LAN port of your router, go to WiFi Settings > WiFi Name & Password > Uncheck the “Hide” box for your specified WiFi Name.

 • Your Wi-Fi device or network adapter being used needs to support 5GHz connection.

 • In case you are accessing via your smartphone, please turn the cellular data off.

 • Reboot your router and try again.

 • If the computer is set to a static IP address, change its settings to obtain an IP address automatically.

 • Verify that http://iogiantwifi.com is correctly entered in the address bar of the web browser. Alternatively, enter http://192.168.0.1 in the web browser and press Enter. Please do not input them by mistake in the search bar of your search engine.

 • Use another web browser and try again. 

 • Disable and enable the network adapter being used.

 • Reboot your modem and router, then try again.

 • Check if your Internet is working normally by connecting a computer directly to the modem by using an Ethernet cable. If it is not, contact your Internet service provider. 

 • Log in to the web management page of the router, and go to the “Internet Status” map to follow the on-screen guide to fix your connection failure.

 • For cable modem users, log in to the web management page of the router. 

 Go to System Settings > WAN Settings > MAC Address > Select “Clone Local MAC Address” and click Save. Then reboot both the modem and the router.